職場必須學會的社交禮儀
職場辦公禮儀與職場待人接物的禮儀一樣重要,一個好的態(tài)度是絕對別人對你印象的關鍵。對OL們來說,微笑是最基本的,想讓你的上司給你升職的機會,那么好的態(tài)度與微笑是非常重要的,分享推薦一個女性職場必須學會的辦公禮儀,做魅力OL無壓力。
互相尊重
人與人之間交往一定要互相尊重,這是非常重要的第一。如果你仗著自己有背景,有權勢就不給人好臉色看,或者語出傷人。這些都只會給你自己帶來麻煩,只有給予對方尊重才有溝通。如果對方不尊重你時,你也要適當的請求對方的尊重,否則很難溝通。既然互相尊重了,那么自然也就不會再過多的挑剔,所謂人不犯我我不犯人,說是就是這個道理,接人待物也好,還是電話與溝通也好,只有尊重才能是做好溝通最快的關鍵。
做人要坦白
坦白的講出內心的感受和想法,是一個做為職場人最重要的第二點。不要面對問題總是支支吾吾吐不出一個字,這樣的人會讓上司感到反感。如果你做錯了事情,那么就要坦白的'說出來,并附上一句真誠的道歉。在職場上打死不認錯是大忌,一旦被發(fā)現你隱瞞真相,那么你的人品將會被大打折扣。在討論問題上,不需要拐彎抹角,因為這是為了大家的利益以及公司利益著想,就算兩個人之間曾經有過摩擦,但在利益面前,可以適當先放下,過后再進行坦白說清楚原因。
謹防禍從口出
雖然說直來直往沒有錯,但在職場中是非常忌諱此類的直言。禍從口出,相信看宮廷勾心斗角的網友們一定也相信在職場中也不缺乏這類的問題。如果說了不該說的話,往往需要花費很大的代價去彌補,正是所謂的“一言既出,駟馬難追”、“病從口入,禍從口出”,有的甚至還可能造成無可彌補的終生遺憾!所以溝通不能夠信口雌黃、口無遮攔,但是完全不說話,有時侯也會變得更惡劣。
職場英語:社交禮儀篇
1.on behalf of 為了…的利益; 代表…;
2.express…welcome 表達……歡迎
3.in one's name以…的名義
4.I'm honored/privileged to我很榮幸
5.Propose a toast 舉杯;敬酒
6.On the occasion of 在…的時候
7.Gracious invitation and hospitality 盛情邀請和款待
8.Extraordinary arrangement 精心安排
9.gratitude to 感激
【實用例句】
1. - Patrick: Here I'm on behalf of my colleagues; I'd like to extend my sincerest welcome to your arrival.
帕特里克:在這里,我代表我的同事,向你們的到來表達最真摯的歡迎。
2. - Patrick: Please allow me to express our gratitude to the president of Harvard University.
帕特里克:請允許我向哈佛的校長表達真摯的謝意。
3. - Patrick: On behalf of this group and also in my own name, I'd like to invite Mr.Mayor to our country for a visit.
帕特里克:我謹代表這個集團,并以我個人的名義,邀請市長先生去我國參觀游覽。
4. - Patrick: I'm honored to have the opportunity to stand here and make a speech to all of you.
帕特里克:我很榮幸能有機會站在這里,向大家發(fā)表演講
5. - Patrick: I suggest that we propose a toast to the success of this conference.
帕特里克:我建議我們?yōu)檫@次會議的成功干杯。
6. - Patrick: I'd like to thank Mr. President, on the occasion of the 60th anniversary of this company.
帕特里克:值此公司成立60周年之際,我想要感謝公司的董事長。
7. - Patrick: I especially want to thank the organizer of this luncheon for his gracious invitation and incomparable hospitality.
帕特里克:我尤其想要感謝這次午宴的組織者,感謝他的熱情邀請與無與倫比的好客精神。
8. - Patrick: I have to say, your extraordinary arrangements make us more than delightful on this journey.
帕特里克:我必須要說,你們的精心的安排讓我們在這趟旅行中十分愉悅。
職場英語角 get10大溝通新技能
職場英語角 get10大溝通新技能
在快節(jié)奏的職場生活中,怎樣才能混得如魚得水,左右逢源呢?既可以和老板做朋友,又能和下屬打成一片,是不是每位職場小白的終極目標呀?在數字時代員工必須懂得如何有效地當面?zhèn)鬟f和接收訊息,當然通過電話,郵件和社交媒體等渠道也不例外。下面英語角小編,給各位小白分享獨家珍藏的十個新技能,趕緊收藏吧!
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email and social media.
無論在何種環(huán)境的職場里,有效且得體地與上司,同事以及下屬的溝通都是一門不可忽視的學問。在數字時代的員工必須懂得如何有效地當面?zhèn)鬟f和接收訊息,當然,通過電話,郵件和社交媒體等渠道也不例外。
Here are the top 10 communication skills that will help you stand out in today's job market.
下面是10個短小而精悍的溝通技能,一旦掌握了,你就能在職場中脫穎而出。
1.Listening
1. 用心聆聽
Being a good listener is one of the best ways to be a good communicator.
懂得側耳傾聽,是成為好的溝通者的最佳方法。
Through active listening, you can better understand what the other person is trying to say, and can respond appropriately.
通過積極主動地聆聽他人的話,你能更容易領略到其他人想表達的意思,并能給出恰當的反饋。
2.Nonverbal Communication
2.非言語溝通
Your body language, eye contact, hand gestures, and tone all color the message you are trying to convey.
你的肢體語言,眼神交流,手勢和語氣都能為你想表達的訊息潤色。
Also pay attention to other people's nonverbal signals while you are talking.
當你在說話時,多多留意他人的非言語特征。
Often, nonverbal signals convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth.
因為通常,非言語特征傳達著一個人的真實所想。比如說,如果對方沒有跟你進行眼神交流,那么他/她有可能感到拘謹或試圖隱瞞事實。
3.Clarity and Concision
3.簡單明了
Try to convey your message in as few words as possible. Think about what you want to say before you say it; this will help you to avoid talking excessively and/or confusing your audience.
表達個人所想時盡可能言簡意賅。在表達前先想好怎么說,這樣能夠避免過度表達以及使你的聽眾感到困惑。
4.Friendliness
4.友好待人
Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you. This is important in both face-to-face and written communication. When you can, personalize your emails to coworkers and/or employees - a quick "I hope you all had a good weekend" at the start of an email can personalize a message and make the recipient feel more appreciated.
以一種友好的,人性化的提問方式,或者僅僅是一個微笑,都能促進你與同事間建立開放且真誠的對話交流。無論是面對面的交流還是書面交流,能做到這一點都很重要。當你能夠做到這一點,貼心地在發(fā)送給同事或員工的郵件開頭附上“周末愉快!”這樣的話語,能夠使郵件生動起來還能使收件人感到更賞心悅目。
5.Confidence
5.自信心
It is important to be confident in all of your interactions with others. Confidence ensures your coworkers that you believe in and will follow through with what you are saying. Be sure you are always listening to and empathizing with the other person.
當你與他人進行溝通交流時,保持自信心是一件至關重要的事情。自信心能夠使你的同事信服并跟隨你的思路。請確保自己總是保持聆聽的態(tài)度以及對他人的同理心。
6.Empathy
6.換位思考
Even when you disagree with an employer, coworker, or employee, it is important for you to understand and respect their point of view. Using phrases as simple as "I understand where you are coming from" demonstrate that you have been listening to the other person and respect their opinions.
即使你并不同意你的老板,同事或員工,你也得理解和尊重他們的觀點。該怎么說?就這么簡單:“我理解你的出發(fā)點”以表示你有在傾聽他們的話并尊重他們的觀點。
7.Open-Mindedness
7. 開放的心態(tài)
A good communicator should enter any conversation with a flexible, open mind. Be open to listening to and understanding the other person's point of view, rather than simply getting your message across.
優(yōu)秀的溝通者都能以靈活、開放的心態(tài)迎接任何一種交談。以開放的心態(tài)聆聽并理解他人的觀點,而不是僅僅讓信息在腦海里過一遍而已。
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