空乘面試技巧指導(dǎo)

　　空乘作為一個(gè)高薪服務(wù)業(yè)，有許許多多的人都十分向往，空乘表現(xiàn)為氣質(zhì)佳、形體美、才藝精、紀(jì)律嚴(yán)的知識(shí)型、技能型航空服務(wù)專門人才。下面是YJBYS小編整理分享給大家的空乘面試技巧指導(dǎo)，歡迎閱讀。

　　空乘面試技巧指導(dǎo)

　　一、空乘面試：

　　穿著最好是正裝(職業(yè))， 一定要干凈整潔。

　　自我介紹，就是 姓名 年齡 身高 體重 業(yè)余愛好 外加對(duì)自己的城市做個(gè)簡(jiǎn)單的介紹。

　　你多培養(yǎng)自己的親和力 笑容 站姿 走資。

　　回答問題的時(shí)候，要求合作意思 團(tuán)隊(duì)意識(shí)

　　二.空乘面試小技巧

　　“空姐”這個(gè)讓人羨慕的職業(yè)又將迎來一批新鮮血液。那么有意報(bào)考的考生究竟該做哪些準(zhǔn)備、怎么樣的學(xué)生又會(huì)更受青睞呢?記者采訪了民航上海中專有關(guān)招生負(fù)責(zé)人，請(qǐng)她們來為考生支招一二。

　　1、不要染燙發(fā)保持自然微笑

　　金蕾萍強(qiáng)調(diào)指出，報(bào)考此專業(yè)的學(xué)生首先應(yīng)有為他人服務(wù)的熱情，并有志于從事民航事業(yè)。此外，儀表清秀，端莊大方，無口吃，體態(tài)勻稱，動(dòng)作協(xié)調(diào)，并有符合行業(yè)標(biāo)準(zhǔn)的身高要求也是從事這一職業(yè)的最基本要求。除此之外，考生的膚色要好，身上要無明顯疤痕、斑點(diǎn)。還有牙齒色質(zhì)也要好，且要排列整齊。在性格上，開朗活潑更易受到考官的青睞。最好，還有較強(qiáng)的心理承受能力。

　　金蕾萍建議考生面試前注意保持清淡的飲食，不吃辛辣，少吃海鮮和熱性的食物，以免青春痘的出現(xiàn)，或發(fā)生皮膚過敏。另外，考生最好不要染發(fā)、燙發(fā)，相反，應(yīng)該保持學(xué)生的朝氣。還應(yīng)注意休息，保持充足的睡眠，好讓自己的容貌更加亮麗。適當(dāng)進(jìn)行一些體育鍛煉也是必不可少的，因?yàn)檫@樣可以使形體更加充滿活力。

　　在面試當(dāng)天，為了體現(xiàn)個(gè)人的氣質(zhì)，考生可以挑選一套大方、端莊，適合自己的服裝，并準(zhǔn)備好一段中英文的自我介紹。參加面試時(shí)，考生可以保持本色，也可以適當(dāng)?shù)瓓y，但不要弄巧成拙。在形象設(shè)計(jì)上要揚(yáng)長(zhǎng)避短，體現(xiàn)學(xué)生特點(diǎn)。要注意身體語(yǔ)言的運(yùn)用和應(yīng)有的禮貌禮節(jié)。為了更富有親和力，金蕾萍提醒考生，還應(yīng)該時(shí)刻保持自然和自信的微笑，那樣才能放松心情，積極應(yīng)試。

　　2、做到本色、自信、有朝氣

　　不過該人士強(qiáng)調(diào)，學(xué)校招生時(shí)并不僅僅是看學(xué)生的成績(jī)，而更看重學(xué)生的綜合素質(zhì)。另外，家長(zhǎng)以為空乘專業(yè)只追求漂亮的認(rèn)識(shí)其實(shí)是個(gè)誤區(qū)，該校在面試時(shí)就比較喜歡本色、自信、有朝氣的學(xué)生，過于成人化的打扮只會(huì)給學(xué)生“減分”，“因?yàn)榭脊贂?huì)懷疑學(xué)生學(xué)習(xí)的目的性，認(rèn)為考生對(duì)自身的定位不清晰，這樣的印象對(duì)考生并不利。”該人士說。所以，考生最好不要染發(fā)，更切忌濃妝艷抹，男生不要蓄長(zhǎng)發(fā)。

　　在專業(yè)方面，該人士表示，不同的崗位要求各有差異，因此對(duì)學(xué)生的要求很難一概而論。比如，空乘專業(yè)需要考生有服務(wù)意識(shí)，看重考生與人溝通的能力和親和力等。

　　三.空乘面試英文自我介紹

　　簡(jiǎn)單版;

　　hello my name isxxx.i am xx years old.i graduatedfrom xxx.i have a dream since i was a child.i dream that one day i can fly in the blue sky like the bird. now i have the chance to make it come true. if i can take this job. i’ll try my best to do everything well.because i love this job.

　　四.空乘服務(wù)語(yǔ)面試十六個(gè)經(jīng)典問題的經(jīng)典回答

　　here are good answers to some of the tougher questions asked in job interviews. if you can smoothly supply answers like these during the interview, you are bound to make a good impression.

　　1. what is important to you in a job?

　　mention specific rewards other than a paycheck for example, challenge, the feeling of accomplishment, and knowing that you have made a contribution.

　　2. why do you want to work for this organization?

　　cite its reputation, the opportunities it offers, and the working conditions. stress that you want to work for this organization, not just any organization.

　　3. why should we employ you?

　　point to your academic preparation, job skills, and enthusiasm about working for the firm. mention your performance in school or previous employment as evidence of your ability to learn and to become productive quickly. if the job involves management responsibilities, refer to past activities as proof of your ability to get along with others and to work as part of a team.

　　4. if we hire you, how long will you stay with us?

　　answer by saying along these lines: "as long as my position here allows me to learn and to advance at a pace with my abilities."

　　5. can we offer you a career path?

　　reply: "i believe you could, once i know the normal progression within the organization. can you tell me about it?" the answer may be revealing.

　　6. what are your greatest strengths?

　　give a response like one of the following: "i can see what needs to be done and do it", "i'm wiling to make decisions", "i work well with others," "i can organize my time efficiently."

　　7. what are you greatest weakness?

　　identify one or two, such as the following:" i tend to drive myself toohard", " i expect others to perform beyond their capacities", " i like to see a job done quickly, and i'm critical if it isn't." note these weaknesses could also be regarded as desirable qualities. the trick with this question is to describe a weakness so that it could also be considered a virtue.

　　8. what didn't you like about previous jobs you've held?

　　discuss the things you didn't like, but avoid making slighting reference to any of your former employers.

　　9. how do you spend your leisure time?

　　mention a cross section of interests-active and quiet, social and solitary -- rather just one.

　　10. are there any weaknesses in your education or experience?

　　take stock of your weaknesses before the interview. practice discussing them in a positive light. you'll find that they are minor when discussed along with all the positive things you have to offer.

　　11. where do you want to be five years from now?

　　saying that you'd like to be president is unrealistic, yet few employers want people who are content to sit still. you might say, "in five years, i'd like to have my boss's job. " if you can't qualify for your boss's job by then, you may not be the fright candidate.

　　12. what are your salary expectations?

　　if you are asked this at the outset, it's best to say, "why don't we discuss salary after you decide whether i'm right for the job? "but if the interviewer asks this after showing real interest in you, speak up. she or he will probably try to meet your price. if you need a clue about what to ask for, say, " can you discuss your salary range with me?"

　　13. what would you do if....?

　　this question is designed to test your reposes. for example: "what would you do if your computer broke down during an audit?" your answer there isn't nearly so important as your approach to the problem. and a calm approach is best. start by saying, "one thing i might do is ..." then give several alternative choices.

　　14. what type of position are you interested in?

　　job titles and responsibilities vary from firm to firm . so state your skills instead, such as "i'm good at figure work," and the positions that require these skills , such as "accounts payable."

　　15. tell me something about yourself.

　　say you'll be happy to talk about yourself, and ask what the interviewer wants to know. if this point is clarified, respond. if not, tell why you feel your skills will contribute to the job and the organization. this question gives you a great opportunity to sell yourself.

　　16. do you have any questions about the organization or the job?

　　employers like a candidate who is interested in the organization. so this is a perfect time to convey your interest and enthusiasm.

　　航空公司面試程序：

　　1.新加坡航空公司面視指南①首先準(zhǔn)備一份中英文簡(jiǎn)歷。到考場(chǎng)后，工作人員會(huì)發(fā)給報(bào)考人員一篇廣播詞(英文)，經(jīng)過稍微準(zhǔn)備后，接著5人一組，進(jìn)入主考官,室每人各念一段手里的廣播詞�？脊僦饕� 是觀察你的聲音是否好聽，口齒是否清晰，英文程度如何。②廣播詞念完后，考官會(huì)告訴你是否有下一次的面試，初試通過后，要交履歷表和學(xué)校畢業(yè)證。③復(fù)試：有兩位主考官(新航主管)分別向每一位應(yīng)試者問一些生活方面的問題或有關(guān)空姐工作的問題，甚至可能問一些容易使人生氣的特殊問題，以此來觀察應(yīng)試者的反應(yīng)，例如，說你的衣服看起來怪怪的，你的表現(xiàn)不夠當(dāng)一名空姐等令你比較反感的問題。這些問題主要考驗(yàn)心理承受能力和處理特殊情況的能力。④復(fù)試結(jié)束后考官會(huì)通知你是否參加下一次面試。⑤第三次面試：此次有4位考官考察一位應(yīng)試者，以聊天的方式，問一些生活問題。面試通過者到更衣室換上新航的制服，在考場(chǎng)走一圈，轉(zhuǎn)一圈，看看體形線條是否好看，姿態(tài)是否優(yōu)美。面試結(jié)束后現(xiàn)場(chǎng)會(huì)當(dāng)時(shí)通知結(jié)果。⑥游泳測(cè)驗(yàn)：游泳距離為50米，任何泳姿都可以，在有條件的飯店舉行。⑦茶會(huì)：分成4組，一組約10個(gè)人，酒會(huì)方式。餐桌上有茶點(diǎn)供全體參加面試的人員享用，4位主考官輪流提出問題，和大家聊天，目的在于了解你的團(tuán)隊(duì)精神，以及與其他人相處的能力，并要求應(yīng)試者提出問題，時(shí)間大約4小時(shí)。結(jié)束后當(dāng)時(shí)通知你是否被錄取。

　　2.德國(guó)漢莎航空公司面試指南

　　①填寫一份中英文履歷表。②考官每人發(fā)一份英廣考卷，答完考卷后結(jié)束當(dāng)天的面試，等候第二次的面試通知。③第二次面試主要以英語(yǔ)會(huì)話為主，考官提一些生活上的問題，同時(shí)還會(huì)問一些有關(guān)航空服務(wù)的問題，如：·如何對(duì)帶小孩子的旅客進(jìn)行服務(wù)，對(duì)帶小孩子的旅客在服務(wù)時(shí)應(yīng)注意的事項(xiàng)。·航班飛行途中，你發(fā)現(xiàn)有的旅客在廁所內(nèi)吸煙，你將如何處置?·夜航飛行時(shí)，有一名旅客的孩子一直哭鬧不停，你將如何處置?

　　3.國(guó)內(nèi)航空公司面試指南

　　①航空公司面試空乘服務(wù)人員的形象要求和其他報(bào)名條件：年齡一般為18-23歲，但也有的航空公司將年齡限制在22歲以下。五官端正、儀表清秀、身材勻稱。

　　女性身高164-173cm，男性身高173-183 cm�？邶X清楚，普通話標(biāo)準(zhǔn)。身體裸露部位無明顯疤痕。無口臭、腑臭、皮膚病、走路無內(nèi)外八字。聽力不低于5米。無精神病史及慢性病史。學(xué)歷要求一般，也有航空公司無此要求。要求流利的英文或基本的會(huì)話能力，其他小語(yǔ)種優(yōu)先。準(zhǔn)備兩張二寸照片和一張四寸生活照片。填寫履歷表并帶上學(xué)歷證書和其他證明材料。②報(bào)考人員的著裝要求：應(yīng)著職業(yè)裝，同時(shí)不要化濃妝，應(yīng)著淡妝。男性最好穿長(zhǎng)褲。③應(yīng)聘人員的站、坐姿要求：站姿應(yīng)端正，兩眼目視對(duì)方，應(yīng)隨時(shí)保持坐姿端正、站姿高雅，兩眼永遠(yuǎn)凝視對(duì)方，坐時(shí)身體向前傾，面帶微笑，保持與考官的距離。④回答問問題聲音應(yīng)大一些，吐字清楚，語(yǔ)言簡(jiǎn)練，使對(duì)方能聽清楚你所要表達(dá)的問題。⑤問到的問題：履歷表當(dāng)中的問題，你的年齡、學(xué)校、學(xué)歷、家庭住址。

　　介紹你的'家庭，你的父母和家庭其他成員。你為什么要做一名空姐?你對(duì)空姐的工作有哪些了解?你有哪些特長(zhǎng)?在家里是否幫助父母做家務(wù)?在飛機(jī)上如果遇到不講理的旅客你應(yīng)如何處理?你考慮過做空姐工作的辛苦嗎?如果你被我公司錄取，你將準(zhǔn)備如何做一名合格的空中乘務(wù)員?做一名優(yōu)秀的空中乘務(wù)員應(yīng)具備哪些品質(zhì)?你在學(xué)習(xí)期間好朋友多嗎?談?wù)勀銓?duì)本公司的了解?公司都有哪些機(jī)型、航線?

　　你為什么要報(bào)考本公司?

　　如果有兩個(gè)航空公司同時(shí)接收你，你會(huì)選擇哪個(gè)公司?⑥面試程序：·到報(bào)名地點(diǎn)后，先交報(bào)名表，然后進(jìn)行基本身體測(cè)量(身高、體重、視力)·分組進(jìn)行面試，一般10個(gè)人一組進(jìn)入考場(chǎng)，每個(gè)報(bào)考人員進(jìn)行簡(jiǎn)單的自我介紹(姓名、年齡)，然后走出考場(chǎng)等候下一步的面試通知，沒得到再次面試通知的人員被淘汰。·第二次面試由考官單獨(dú)面試。面試內(nèi)容包括英文對(duì)話以及其他有關(guān)問題，內(nèi)容比較詳細(xì)。第二次面試通過后，在考場(chǎng)等候通知面試結(jié)果。·有的航空公司可能還要安排第三次面試或者進(jìn)行筆試的考試。·體檢，參加體檢后等待體檢結(jié)果。·體檢合格后一般還要進(jìn)行公司有關(guān)領(lǐng)導(dǎo)參加的集體面試。面試中會(huì)對(duì)參加面試人員提出問題。大致內(nèi)容和第二次基本相同，但是參加此次面試的人員會(huì)比較多，所以要求面試人員絕不能緊張，這是考驗(yàn)?zāi)愕臉O好機(jī)會(huì)，是否成功可能就在此一舉。

　　附一篇空乘英語(yǔ)面試自我介紹：

　　hello my name isxxx.i am xx years old.i graduatedfrom xxx.i have a dream since i was a child.i dream that one day i can fly in the blue sky like the bird. now i have the chance to make it come true. if i can take this job. i'll try my best to do everything well.because i love this job.

　　那時(shí)候自我介紹也差不多就是這些.具體的介紹一下自己.一定不用緊張.一定要很流利的說出來.要自信.要落落大方.你給評(píng)審的第1印象非常之重要.

　　然后評(píng)審會(huì)問你問題.

　　比如當(dāng)一名空乘最重要的是什么.什么讓你決定從事這個(gè)職業(yè).你認(rèn)為自己能否勝任這個(gè)職業(yè).身體健康嗎.視力好嗎.如果旅客發(fā)生意外，你該怎么辦.等等等等之類的許多問題.

　　我建議你多上一些航空網(wǎng)站,多準(zhǔn)備一些日常的航空英語(yǔ)書來讀.因?yàn)槟阒��?航空英語(yǔ)和我們以前在學(xué)校讀的普通英語(yǔ)是不一樣的.很多專業(yè)單詞都不會(huì)出現(xiàn)的..如果你現(xiàn)在已經(jīng)是在航院讀書的,那應(yīng)該沒問題啦...因?yàn)槲覀兝蠋煻加薪搪?呵呵

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