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不可不知的商務(wù)禮儀英語
在商務(wù)活動(dòng)中，為了體現(xiàn)相互尊重，需要通過一些行為準(zhǔn)則去約束人們?cè)谏虅?wù)活動(dòng)中的方方面面，其中包括儀表禮儀、言談舉止、書信來往、電話溝通等技巧，從商務(wù)活動(dòng)的場(chǎng)合又可以分為辦公禮儀、宴會(huì)禮儀、迎賓禮儀等，以下是小編整理的大學(xué)生職業(yè)規(guī)劃，歡迎閱讀與收藏。
不可不知的商務(wù)禮儀英語
There are some general rules for introductions:
1.A man is always introduced to a woman.
2.A young person is always introduced to an older person.
3.A less important is always introduced to a more important person.
相互介紹認(rèn)識(shí)有如下基本原則：
1.男士通常會(huì)介紹給女士。
2.年輕人介紹給年齡大的人。
3.地位不太高的人介紹給地位高一些的人。
When a client is coming for business purpose,the host should stand up and receive the guest,offer a chair and a cup of coffee,he shouldnt sit down until the guest takes a seat.When the guest rises to leave,the host should go with him as far as the door of the office or the elevator.The executive doesnt rise for his secretary or coworkers in the office.
如果客戶是為商務(wù)目的而來，主人要起身接待客人，給他找一個(gè)座位并且倒上一杯咖啡，在客人落座之前主人不能坐下。當(dāng)客人起身告辭時(shí)，主人需將客人送到門口或者電梯口。而高級(jí)經(jīng)理則不必為秘書或者辦公室同事站起來。
A handshake can create a feeling of immediate friendliness or instant irritation between two strangers.The proper handshake is brief,but there should be firmness and warmth in the clasp.It should always be accompanied by a direct look into the eyes of the person your shake your hand with.
握手可以使本來陌生的兩個(gè)人馬上建立起友誼，但也可能會(huì)導(dǎo)致敵視。正確的握手要迅捷，但是在握手的瞬間應(yīng)有力度并且充滿熱情。在握手的同時(shí)要目光直視對(duì)方。
While speaking with a visitor during an appointment,you should bear in mind that listening is as essential as talking.Nothing is more irritating and insulting to a visitor to have an appointment interrupted by continual phone calls.You need instruct your assistant to hold all calls except emergencies until the end of your appointment.If your phone system includes a "message taking" feature,be sure to make use them.If the caller is veering too far away from the subject,you might say: "Since I have another appointment in a few minutes,Id like to discuss our primary concern."
在與你約見的來訪者交談時(shí)，要記住傾聽和交談同樣重要。沒有比不斷被電話打擾更加令來訪者惱怒和感到羞辱的事了。你要告訴你的助理幫你接聽電話、不要打斷你的約會(huì)除非有特別緊急的事宜。如果你的電話系統(tǒng)包括"留言"功能，記得使用它。如果來訪者離題太遠(yuǎn)，你可以說：“因?yàn)槲規(guī)追昼姾筮�有一個(gè)約會(huì)，我們還是討論我們最初談?wù)摰膯栴}吧�！�
Basic knowledge of business etiquette
(1)Be prepared before making a phone call: be mentally prepared and energetic; It is important to consider the general content of the call,and if you are afraid of missing something during the call,make a note of the main content for future reference; There should be a recording pen and paper next to the phone.
(2)After making a phone call,you should first say "hello" and ask the other party: it is a certain unit and individual.After receiving a clear response,report your family name,company name,and personal name to yourself.
(3)If the other party helps you find someone to answer the phone,the caller should hold the microphone and not put it down to do anything else.
(4)When informing that someone is not in,you should not just hang up with a click,but should say thank you,Ill call back later or if its convenient,could you please convey it or please tell him to call me back when he comes back,my phone number is...
(5)If the phone number is wrong,apologize to the other party and say,Im sorry,I dialed the wrong number.Do not turn off the phone impolitely.
(6)If you ask the other party to keep a record of your phone call,be patient and dont rush to ask,"Are you okay?" or "Why is it so slow
(7)When making a phone call,be mouth to mouth with the microphone,speak not too loudly or too softly,speak with rhythm,express clearly,concisely,enunciate clearly,and avoid speaking with affectation or coquettishness.
(8)When making phone calls to the unit,it is important to avoid the time when you have just started or are about to finish work,as the person answering the phone is impatient.It is advisable to make phone calls at home during lunch,dinner,or at night,but it is not advisable to do so when it is too late or during a nap.
(9)The call should be simple and clear,and important content can be briefly recounted to the other party for confirmation.
(10)Do not occupy the company phone to discuss personal matters,and do not allow to chat with family and friends on the phone during working hours.
(11)After the call,you should kindly thank the other party by saying,Sorry for bothering you,thank you for taking my call amidst your busy schedule,or Nice talking to you,thank you,goodbye.
Eight Key Points of International Business Etiquette
1.To understand and respect the special customs of various countries,summarize the eight key points of the latest international business etiquette.It is best to consult more information about the visiting country before going abroad to understand its special customs and etiquette; Otherwise,it will make the host of the visiting country mistakenly believe that they are not respected,leading to unhappiness and even failure of both parties in the entire business visit activity.
2.Be polite and courteous when meeting.Generally,when introducing oneself,one should first state ones identity and then seek advice from the other party.In addition,there is often a habit of exchanging business cards when introducing each other internationally.
3.Attending business activities should be punctual,as the arrival time of attending business activities to a certain extent reflects the degree of respect for the host country.
4.Attending banquets requires etiquette.Attending the banquet should arrive on time or two to three minutes in advance.When leaving,one should wait for the guest of honor to vacate before leaving.If there is indeed something that needs to be left early,one should apologize to the host of the visiting country and leave quietly.The work summary is "Summary of the Eight Key Points of the Latest International Business Etiquette".
5.Choose an appropriate way of addressing.In international communication,it is generally referred to as Mr.,Ms.,and Miss in greeting.However,it should be noted that when greeting high-ranking officials,one should use the term "Your Excellency" or address them by their "title".
6.Bring appropriate gifts with you.In foreign countries,most commercial institutions encourage or prohibit gift giving,and sometimes giving gifts can put visiting hosts in a moral dilemma.However,appropriate friendship gifts,such as domestic souvenirs that are very distinctive and not expensive,or those with the meaning and unique role of the company logo.
7.Dress appropriately.To participate in business activities or banquets,it is necessary to wear formal suits and ties,and for women,they should generally wear formal dresses or suits.
8.Pay attention to communication methods.Almost all meetings abroad are in English.If there are any language barriers,you can bring them with you or hire a translator locally.In addition,in most meetings,the opening remarks are very brief and the communication quickly enters the main topic; Do not lean back on a chair,place your hands behind your head,whisper between two or three people,take a nap with your eyes closed,or be listless during a meeting.These are disrespectful to both parties and can cause resentment.
The 3A Principles of Business Etiquette
The 3A principle of business etiquette is the foundation of business etiquette and was proposed by American scholar Professor Virginia.The 3A principle actually emphasizes the most important issues that need to be paid attention to when handling interpersonal relationships in business interactions.
1.The first principle is to accept the other party.Tell us not to just see things and forget people in business interactions.Emphasize the importance of people and pay attention to the handling of interpersonal relationships,otherwise it will affect the effectiveness of business interactions.The 3A principle is about respecting the three main ways of interacting with people.First,accept the other party,treat them leniently,do not make them difficult,make them look bad,the customer is always right.For example,there are "three prohibitions" in conversation: do not interrupt others; Dont easily supplement the other party; Dont randomly correct the other person,because sometimes there is more than one answer to something.Generally speaking,if it is not a principle,try to accept the other party as much as possible.
2.The second principle is to attach importance to the other party.Appreciate the other person.To see the strengths of the other party,do not focus solely on their weaknesses,let alone publicly correct them.Pay attention to the skills of the other party: Firstly,be good at using honorific titles in interpersonal communication,such as administrative titles,technical titles,and other honorific titles; The second is to remember the other party,such as when you take a business card and want to look at it.If you cant remember it,dont make a fuss about it.
3.The third principle is to praise the other party.A kind of praise and affirmation that should be given to the person you are interacting with.People who understand how to appreciate others are actually appreciating themselves.There are also techniques for praising the other party: first,seeking truth from facts and not exaggerating too much; second,adapting to the other party and praising the point.
The handshake etiquette in business etiquette:
Handshaking is a form of etiquette that expresses friendship and greetings to each other when meeting,leaving,congratulating,or thanking each other.Both parties often greet each other first and then shake hands to greet each other.
1、The order of handshake
The host,elders,superiors,and ladies actively extend their hands,and the guests,junior,subordinates,and men greet and shake hands.
2、The method of shaking hands
1）Be sure to shake hands with your right hand.
2）To hold both hands tightly,the appropriate time is usually 1-3 seconds.Of course,it is impolite to shake hands too tightly or to casually touch the other persons hand with just one finger.
3）It is best not to reach out immediately after being introduced.When young people or those in lower positions are introduced to the elderly or those in higher positions,they should act according to their reactions.That is,when the elderly or those in higher positions use a nod instead of a handshake,the young and those in lower positions should also nod accordingly.Shake hands with young or foreign women,and generally men should not extend their hands first.When shaking hands,men should take off their hats and avoid wearing gloves to shake hands.
4）When shaking hands,both eyes should be fixed on the other person,smiling or saying hello.When multiple people shake hands at the same time,they should proceed in sequence,and cross shaking hands should be avoided.
5.It is impolite to refuse the other partys initiative to shake hands in any situation,but when there is water or cleanliness on the hand,the handshake should be declined,and an explanation and apology must be made.
6）When shaking hands,the first thing to pay attention to is the order of reaching out.When shaking hands with a woman,the man should wait for the woman to extend her hand first before shaking.If the woman does not extend her hand or has no intention of shaking hands,the man can nod and bow to greet her,but should not take the initiative to hold her hand; When shaking hands with an older person,young people usually wait for the older person to first extend their hand before shaking it; When shaking hands with superiors,subordinates should wait for their superiors to extend their hands before reaching forward to shake hands.In addition,when receiving visiting guests,the host has the obligation to extend their hand first to show welcome; When seeing off guests,the host should also take the initiative to shake hands and welcome them back.
7）When shaking hands,be sure to use your right hand as it is customary courtesy.In some Southeast Asian countries,such as India and Indonesia,people do not use their left hand to contact others because they believe that their left hand is used for bathing and going to the bathroom.If it is a handshake with both hands,wait for both parties to hold it with their right hands before placing their left hand on the other partys right hand.This is also a commonly used handshake etiquette to show more warmth and respect for the other party.
Manners and Etiquette in Business Etiquette:
(1)To create a good social image,it is necessary to pay attention to politeness and etiquette.Therefore,it is necessary to pay attention to your behavior and behavior.Manner and etiquette are manifestations of ones own sincerity,and a persons external behavior can directly indicate their attitude.Be courteous,graceful,and follow general etiquette for entering and exiting,and try to avoid various impolite and uncivilized habits.
(2)Visit the customers office or home,ring the doorbell or lightly knock on the door before entering,and then stand at the door waiting.Do not ring or knock on the door for too long,and do not enter the room without the permission of the owner.
(3)Behavior in front of customers
When you see a customer,you should nod and smile as a gift.If there is no prior appointment,you should first apologize to the customer and then explain your intention to come.At the same time,take the initiative to greet or nod to everyone present.
At the customers home,uninvited visitors are not allowed to visit the house.Even if familiar,do not touch or play with the items on the customers desk,let alone play with the customers business card,and do not touch books,flowers,and other furnishings inside the room.
It is not advisable to sit down before the other person (host)is seated.The sitting posture should be upright,the body should lean forward slightly,and do not cross your legs.
Talk to customers with a positive attitude and a gentle tone.When customers talk,listen carefully and answer with "yes" first.Look at the other person and pay attention to their expression.
When standing,the upper body should be stable,with both hands placed on both sides.Do not carry your back or hold your hands in front of your chest,and do not tilt your body to one side.When the host stands up or leaves the table,they should also stand up and signal.When meeting or saying goodbye to customers for the first time,they should be neither humble nor arrogant,not panicked or busy,behave appropriately,and be polite and courteous.
To develop good habits and overcome various indecent behaviors.Dont blow your nose,pull out your ears,pick your teeth,manicure your nails,yawn,cough,or sneeze in front of the customer.You cant help but cover your mouth and nose with a handkerchief,face to the side,try not to make a noise,and dont litter fruit peels or paper scraps.Although these are some details,they combine to form the customers overall impression of you.
It should be noted that making up in public is the most disliked female habit among men.On this point,the convention has been relaxed.After dining in a restaurant,women are no longer alarmed by the sight of lipstick patches and gentle powder patches.However,thats all we can do,not too much.When you need to comb your hair,polish your nails,apply lipstick and makeup,or use a brush to apply lipstick,please go to the dressing room or bathroom.Shaping in front of people is one of the most annoying habits among women for men.
Similarly,behaviors such as organizing hair,clothing,and looking in the mirror in front of people should be as moderate as possible.
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